Privacy policy

Privacy Policy

Last updated: June 1, 2026

This Privacy Policy explains how Growprett (“we”, “us”, “our”, or the “Site”) collects, uses, and protects your personal information when you visit our website, use our services, place an order, or contact us.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or service practices. Whenever we make changes, we will update the “Last updated” date at the top of this page.

How We Collect and Use Your Personal Information

To provide you with a smooth shopping experience, we may collect personal information from you in different ways. The information we collect depends on how you interact with Growprett, such as browsing our website, creating an account, placing an order, contacting support, or subscribing to updates.

We use this information to process your orders, deliver products, improve our services, communicate with you, prevent fraud, and provide a better shopping experience.

What Personal Information We Collect

Personal information means information that can identify you directly or indirectly. This may include your name, phone number, email address, shipping address, billing address, order details, account details, and website usage information.

Information We Collect Directly from You

When you use our website or place an order, you may provide information such as:

Your name
Email address
Phone number
Shipping address
Billing address
Order details
Payment confirmation details
Account login details, if you create an account
Messages or information you share with our customer support team

Some features of our website may require certain information. If you choose not to provide it, some services may not work properly, or we may not be able to complete your request.

Information We Collect About Your Website Usage

We may automatically collect certain information when you visit or use our website. This may include your device information, browser details, IP address, pages viewed, products clicked, time spent on the website, and how you interact with our store.

We may use cookies, pixels, and similar technologies to help our website work properly, remember your preferences, improve performance, and understand how customers use our website.

Information We Receive from Third Parties

We may receive information from trusted third parties who help us run our online store and provide services to you. These may include:

Shopify or other website service providers
Payment processors
Shipping and delivery partners
Marketing and advertising platforms
Customer support tools
Analytics providers

Any information received from third parties is handled according to this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your information to process your orders, confirm payments, arrange delivery, send order updates, manage returns or exchanges, maintain your account, and provide customer support.

Marketing and Promotions

We may use your information to send you updates, offers, product launches, promotions, and marketing messages through email, SMS, WhatsApp, or other communication channels where allowed.

You can choose to stop receiving promotional messages at any time by using the unsubscribe option or contacting us.

Security and Fraud Prevention

We use personal information to help detect, prevent, and investigate fraud, fake orders, suspicious activity, or actions that may harm our website, customers, or business.

If you create an account with Growprett, you are responsible for keeping your login details safe. Please do not share your password or account access details with anyone.

Customer Support and Service Improvement

We use your information to respond to your questions, solve order issues, improve our website, improve our products, and provide a better customer experience.

Cookies

Like many online stores, Growprett uses cookies and similar technologies. Cookies help our website remember your actions and preferences, improve speed, support checkout features, understand customer behavior, and show relevant products or ads.

Most browsers accept cookies automatically, but you can choose to remove or block cookies through your browser settings. Please note that blocking cookies may affect your shopping experience and some parts of the website may not work properly.

For Shopify-related cookie information, you may also review Shopify’s cookie policy on Shopify’s official website.

How We Share Personal Information

We may share your personal information with trusted third parties only when necessary to operate our business and provide services to you. This may include:

Payment processors
Shipping and fulfillment partners
Website hosting and IT service providers
Customer support providers
Analytics and marketing partners
Business service providers
Legal or regulatory authorities, if required by law

We do not sell your personal information for the purpose of directly exchanging it for money.

Categories of Information We May Share

Depending on your interaction with our website, we may share the following types of information with service providers:

Contact details, such as name, phone number, email, and address
Order information and shopping details
Payment confirmation information
Customer support information
Website usage and device information
General location information based on IP address

We only share information when it is needed for business operations, order fulfillment, service improvement, marketing, security, or legal compliance.

Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment pages, or external services. Once you leave our website, their privacy policies and terms apply.

Growprett is not responsible for the privacy practices, content, security, or accuracy of third-party websites. We recommend reviewing their policies before sharing any personal information.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has shared personal information with us, please contact us so we can take appropriate action.

Security of Your Information

We take reasonable steps to protect your personal information and keep it secure. However, no website, online store, or internet transmission is completely secure.

Please avoid sending sensitive or confidential information through unsafe communication channels.

Retention of Your Information

We keep your personal information only for as long as necessary to provide services, process orders, maintain records, meet legal requirements, resolve disputes, prevent fraud, and manage business operations.

The retention period may vary depending on the type of information and the reason it was collected.

Your Rights

Depending on your location and applicable laws, you may have rights related to your personal information, including:

The right to request access to your personal information
The right to request correction of incorrect information
The right to request deletion of your information
The right to request a copy of your information
The right to withdraw consent where consent is required
The right to opt out of promotional communication

To exercise any of these rights, you can contact us using the details provided below. We may need to verify your identity before processing your request.

Marketing Communication Preferences

If you receive marketing emails, SMS, or WhatsApp messages from Growprett, you may opt out at any time.

Even if you unsubscribe from promotional messages, we may still contact you about your orders, payments, delivery updates, account activity, returns, exchanges, or important service-related matters.

Complaints

If you have any concern or complaint about how we handle your personal information, please contact us. We will try our best to review your concern and respond in a fair and timely manner.

International Users

If you access our website from outside Pakistan, please note that your personal information may be processed, stored, or transferred to countries where our service providers, website platforms, or business partners operate.

By using our website, you understand that your information may be handled outside your country of residence where necessary to provide our services.